FAQ

Agarwood is a precious natural fragrant wood formed when a tree produces dark, aromatic resin as part of its self-healing process after a specific infection. Known for its warm and deep aroma, Agarwood is cherished as a symbol of peace and healing.

It takes years—even decades—for Agarwood to form naturally. Its scarcity, unique scent, and cultural heritage make it one of the world’s most valued natural materials. 

Each piece of jewelry is handmade. No two beads are identical. The color, texture, and pattern vary naturally, giving each jewelry piece its own character and story. Every piece is one of a kind.

Yes. All of our Agarwood beads are 100% natural, sourced responsibly and crafted without synthetic additives.

Yes, the scent may evolve subtly with wear and environment—this is a natural process that reflects the living nature of Agarwood.

Agarwood has been treasured for centuries in many cultures for its calming and grounding qualities. When worn as jewelry, it is believed to help reduce stress, balance emotions, and promote inner peace. Spiritually, Agarwood is often associated with mindfulness, clarity, and spiritual awakening — making it not only a beautiful adornment but also a source of serenity and positive energy.

Absolutely. We work with partners who follow sustainable harvesting and eco-friendly practices. Our Agarwood comes from cultivated trees that are over seven years old, helping to protect natural forests. We also aim to contribute a portion of our proceeds to public projects supporting Agarwood replanting and cultural preservation.

Avoid prolonged exposure to moisture, sweat, or strong fragrances. The best way to maintain its aroma is to wear it regularly and store it properly.

We recommend avoiding contact with water, perfume, or chemicals, as they can dull the scent and surface texture.

Place your jewelry in a sealed wooden or cloth box for a few days—it will help the natural aroma return. The warmth of your skin can also gently reactivate the fragrance.

Keep it in a dry, shaded place, away from direct sunlight or high humidity. A natural wooden box is ideal for storage.

We accept major credit cards, PayPal, and other secure payment options available at checkout.

Yes, we ship worldwide. Shipping rates and delivery times vary by destination.

Orders are typically processed within 1–3 days. Delivery usually takes 7–20 days, depending on your location.

Once your order is shipped, you will receive an email with tracking details.

Please contact our support team within 5 days of delivery. We’ll be happy to arrange a replacement or refund. 

We offer a 15-day free return and exchange service. If you’re not completely satisfied with your purchase, simply contact us within 15 days of receiving your item for a hassle-free return or exchange. Items must be unworn and in their original packaging.

If there’s any issue with your product, please contact us within 3 days of delivery with photos. We’ll arrange a prompt replacement or refund.

Yes, we provide a quality guarantee that covers manufacturing defects. Natural variations in color, scent, or texture are part of the wood’s beauty and not considered defects.

Yes, we occasionally offer exclusive discounts and seasonal promotions. You can subscribe to our newsletter or follow us on social media to stay updated on the latest offers and product launches.

Yes, we provide elegant gift wrapping for all orders — perfect for special occasions or meaningful gifts.